Copy of support ticket message re: software archiving problems

Published on February 3, 2009 By SirBedwyr In PC Gaming

I'm posting the message content here to alert others in case they're having the same issues:

I brought this up earlier and wanted to provide an update. I archived Supreme Commander on my XP laptop and attempted to transfer it to my Vista desktop. This did not work because the download was OS specific. A previous support email suggested I try archiving via right-click directly to the archive folder before installing. I spent some time with Windows 7 beta and then uninstalled for a switch back to Vista. The Supreme Commander archive is still flagged as being OS specific.

This should not be happening for two reasons:
1. I directly downloaded to archive.

2. I'm running Vista 32 Business. The only change is that this is a fresh install and activation of the OS as well as a fresh install of Impulse after formatting the hard disk.

Please let me know whether this is a problem on my end and if not, let the development team know of the issue. As it is I have to assume that the archiving function is broken as is.

Thanks

The right click option refers to the "download and archive" function you get when right-clicking a not-yet-installed piece of software. Stardock support suggested this option would keep the archive OS independent.

Comments

psychoak

on Feb 03, 2009

That is a bit of a problem isn't it...

I'm too much of a chicken shit to buy digital only regardless, but if you want to convince people to switch over, OS specific archives are a potential deal breaker for the product surviving your demise.

SirBedwyr

on Feb 03, 2009

With you there. But I'll say it again, I was told that you can make the archives OS independent if you download straight to archive and not install. And it shouldn't matter in either case because I installed to Vista 32 then and Vista 32 now. Or at least tried to.

Edit: I'm pretty frustrated. I don't have much recourse as my 11 Impulse titles show. Can't get a refund and any ranting threats of "I'll never buy from you again" are pretty empty because the service *is* better than the other two major alternatives, Steam and D2D. Stardock is making me its female dog.

landisaurus

on Feb 03, 2009

I wouldn't say that makes you chicken shit.

I tend to buy a hard-copy when I can (I don't know how many times the net went down right as I needed it, also DVD install is often faster). I like having 'stuff' that I can hold, manuals to read, and other such things. I'm not chicken shit anyway.

Anyway, yeah, stardock should definatly help you with that. I know I've used it once (because I wanted to try to save my save files) and it seemed to work.

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